CASE STUDY: Manufacturing Company
($1m turnover and employing 5 staff)
The situation:
In the three previous months before the consultation period the company suffered negative growth. There was an excessive work load on the owner. Unsurprisingly, there were cash flow management issues and there were difficulties in keeping customers happy with delivery time frames.
Some important competitive advantages were identified. First, the company produced a very high standard of workmanship. In addition, it always delivered on time, had a high degree of technical expertise to solve problem jobs and was easy to deal with.
What we did:
The following strategies were introduced:
- Personalised Time Management Program for Owner.
- Delegation of Responsibilities. Introduction of a P&P Manual.
- Upgrading and training Financial Reporting Software.
- Giving customers realistic delivery time frames based upon current capabilities.
- Introducing a proactive partnership with customers to plan at least 6 weeks ahead.
- Capital Investment in leading edge technology to increase productivity and to off set shortage of skilled trades.
- Redefine Target Markets with focus on volume accounts that value repeatable quality and delivery on time every time.
The outcomes:
Results Achieved by BDN Mentor:
- Grew Sales over 20% in the first 9 months.
- Grew Sales over 40% in the first 12 months.
- First 4 months of following year grew sales over 90% vs last year with introduction of new technology.
- Mentor paid for his 12 months service in under 3 months.
For more information contact Alan Gregory.
